Refund policy

We sell food in sealed jars, which makes returns different from returns on most things you buy online. This page explains exactly what we can and cannot take back, and why.

If something arrives damaged, wrong or leaking

This is our problem, not yours.

Contact us within 48 hours of delivery with photographs of the parcel and the jar. We will replace the item or refund you in full, and we pay the return shipping and arrange the pickup. You will not be out of pocket.

Please photograph a damaged parcel before opening it if you can. It helps us claim against the courier, which is how we keep doing this.

If you change your mind

You have 7 days from delivery to return an item, provided it is unopened with the seal intact.

Return shipping in this case is borne by you. We will deduct the reverse pickup cost from your refund, or you may ship it back yourself with a tracked service.

What we cannot accept

We cannot take back a jar once the seal is broken — even if it is nearly full, and even within the 7 days.

This is not a technicality. Ground spice is a food product that leaves our control the moment it is opened, and we have no way to verify how it was stored. Reselling it would be unsafe and putting it back on a shelf would be dishonest. Every reputable food seller in India works this way.

We also cannot accept returns after 7 days from delivery, or items returned without contacting us first.

How to start a return

Email aromawoodsllp@gmail.com or call +91 6002428305 (Monday to Friday, 10 am to 5 pm) with your order number and the reason. Please do not ship anything back before you have heard from us — parcels sent to our registered office unannounced cannot be processed.

Refunds

Once the returned item reaches us and has been checked, we issue the refund within 5 to 7 working days.

Prepaid orders are refunded to the original payment method. Depending on your bank, the money may take a few additional days to appear — that part is outside our control.

COD orders are refunded by bank transfer. We will ask for your account details at that point, and only at that point. We will never ask for your card number, UPI PIN, CVV or an OTP. Anyone who does is not us.

Refunds on a partial return

If you return one item from a multi-item order and this takes the order below ₹999, the shipping we absorbed on the original order may be deducted from your refund. If the return was our fault, it will not be.

If a return breaks up a set that received our three-jar discount, the discount is recalculated on what you keep.