Cancelling before dispatch
You can cancel any order free of charge as long as it has not yet been handed to the courier.
We dispatch within one working day, so if you want to cancel, contact us quickly. Email aromawoodsllp@gmail.com or call +91 6002428305 (Monday to Friday, 10 am to 5 pm) with your order number.
Once cancelled, a prepaid order is refunded in full to the original payment method within 5 to 7 working days. There is no cancellation fee.
Cancelling after dispatch
Once a parcel is with the courier we cannot recall it. At that point it is treated as a return — see our Returns and Refunds page.
If you refuse a COD delivery after dispatch, the parcel comes back to us at our cost. We will not charge you for it, but repeated refusals may mean we ask for prepayment on future orders.
Cancellations by us
Occasionally we may need to cancel an order. Reasons include:
- The item is out of stock despite showing as available
- Your pincode is not serviceable by our courier
- The delivery address is incomplete and we cannot reach you
- We have reason to suspect a fraudulent or duplicate order
- A pricing error that is obviously an error
If we cancel, we will tell you why and refund you in full. We will not partially fulfil an order and charge you for the rest without asking first.
Changing an order
If you want to change a size, swap a product or correct a delivery address, contact us before dispatch and we will do it if we can. After dispatch, an address cannot be changed — the courier holds the parcel by then.
Refund timelines
Prepaid orders are refunded to the original payment method within 5 to 7 working days of cancellation. Your bank may take a few days longer to show it.
COD orders that were never paid for require no refund. If you paid and the order was later cancelled, we refund by bank transfer and will ask for your account details at that stage. We will never ask for your card number, UPI PIN, CVV or an OTP.